5
1
10
10 prinsip kepuasan pelanggan, c.1-2
IRAWAN, Handi D
Primary Author
mixed material
979203241X
Jakarta
PT. Elex Media
2002
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The nordstrom way:
the inside story of America's
SPECTOR, Robert
Primary Author
mixed material
0471161608
New York
John Wiley
1995
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Lesson from the Nordstrom:
how companies are emulating..
SPECTOR, Robert
Primary Author
mixed material
0471355941
New York
John Wiley & Sons
2000
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Beyond listening:
learning the secret language...
GOEBERT, Bonnie
Primary Author
mixed material
0471395625
New York
John Wiley & Sons
2002
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Mind your x's and y's:
satisfying the 10 craving of a new..
JOHNSON, Lisa
Primary Author
mixed material
9780743277501
New York
Free Press
2006
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