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The nordstrom way: the inside story of America's

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"Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for."

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Availability

200600520

658.83 SPE n

Z. HANDIMAN

Available

Detail Information

Series Title

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Call Number

658.83 SPE n

Publisher

New York : John Wiley., 1995

Collation

244p.; 21 cm.

Language

English

ISBN/ISSN

0-471-16160-8

Classification

658.83

Content Type

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Media Type

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Carrier Type

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Edition

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Subject(s)

CONSUMER SATISFACTION

Specific Detail Info

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Statement of Responsibility

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Other version/related

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